Refund & Return
Our refund and returns policy lasts 15 days. If 15 days have passed since your purchase, we can’t offer you a full refund or exchange. Our return/exchange process will be done in 10 Working days.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-10 working days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@brotherhome.in.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@brotherhome.in and send your item to: B-74, GT Karnal Road Industrial Area, Near Shakti Nagar Telephone Exchange, New Delhi-110009.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should mail your product to: B-74, GT Karnal Road Industrial Area, Near Shakti Nagar Telephone Exchange, New Delhi-110009.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at support@brotherhome.in for questions related to refunds and returns.
Cancellation Policy
Cancellation is allowed till the time order is shipped from our warehouse and you will get full refund within 7-10 working days to your original payment method.
Shipping Policy
We will ship our products withing 3-7 working days on receive of order our website. We will dispatch our products using available courier service for the delivery address. All our products are quality checked and packaged properly so as to products dont get damaged during transit.
Delivery Policy
Our products will be delivered at your doorsteps within 7-10 working days under normal conditions. Delivery may be delayed due to natural or man made conditions that is not in our control. We will keep informed you at all stages of our delivery.